Q. What are your technical
support numbers? Return To TOP
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A. The Technical Support
numbers are as follows:
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South Central Utah Telephone Customers: (435) 463-0245 (this
is a local call)
Richfield: (435) 896-8889
Cedar City: (435) 463-0245
St. George: (435) 467-0245
Toll-Free Technical Support: (877) 812-0948
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Q. What information should I have ready when I call Tech support?
Return To TOP
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A. When you call tech support, please have your computer on and
the following information available: Name, phone number,
username, operating system (Windows 95/98/ME/2000/XP, Mac
OS), and a description of the problem you are experiencing. It is
also helpful to take note of any error messages that your
computer has returned. This will help tech support personnel
quickly identify your problem and help you solve it.
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Q. What are your Billing
Support numbers? Return To TOP
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A. The Billing Support
numbers are as follows:
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South Central Utah Telephone Customers:
(435) 463-0245 (this
is a local call)
Richfield: (435) 896-8889
Cedar City: (435) 865-6645
St. George: (435) 986-0838
Toll-Free Billing Support: (877) 281-7105
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Q. What are the Dial-up
numbers? Return To TOP
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A. Here are the dial-up
numbers for the specific areas:
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South Central Utah Telephone Customers: (Your local prefix)-0155 (don't di
al
area code)
Richfield: 893-2300 or 893-2320
Cedar City: 867-2860 or 867-2840
St. George: 986-5760 or 986-3320
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Q. What are your DNS
Numbers? Return To TOP
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A. The DNS numbers are as
follows:
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Primary DNS: 63.226.125.10
Secondary DNS: 65.100.231.10
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Q. What are the rate plans? Return To TOP
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A. Here are a list of the
current rate plans available:
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South Central Utah Telephone Customers:
Package #1
$13.50 per month
36 Free hours
$2.00 per hour over 36 hours
1 email address
Package #2
$21.95 per month
Unlimited access
1 email address
5 MB free web storage
(Extra email addresses $2.00 per month up to 4 additional)
Package #3
$150.00 per month
Unlimited access
20-email address
Reserved Modem
5 MB business web page storage
$255.00 set-up fee
Cedar City and St. George: Monthly Payment
Basic Service (monthly billing - 12x/year) $18.95 $18.95
Basic Service (quarterly billing - 4x/year) $18.95 $56.85
Basic Service (semi-annual billing - 2x/year) $17.37 $104.22
Basic Service (annual billing 1x/year) $17.37 $208.45
Customers that have Wireless PCS service with South Central:
Cedar City and St. George: Monthly Payment
Basic Service (monthly billing - 12x/year) $17.95 $17.95
Basic Service (quarterly billing - 4x/year) $17.95 $53.85
Basic Service (semi-annual billing - 2x/year) $16.46 $98.73
Basic Service (annual billing 1x/year) $16.46 $197.45
Richfield: Monthly Payment
Basic Service (monthly billing - 12x/year) $19.95 $19.95
Basic Service (quarterly billing - 4x/year) $19.95 $59.85
Basic Service (semi-annual billing - 2x/year) $18.29 $109.73
Basic Service (annual billing - 1x/year) $18.29 $219.45
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Q. Do you have local Dial-up
numbers? Return To TOP
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A. Yes, we have local dial-up
numbers in nearly every area of Southwestern and South Central Utah. If
you have local telephone service with South Central Utah Telephone, live
in the Cedar City, St. George area, Beaver or Richfield we have a local
number to suite your needs.
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Q. What are the email
settings? Return To TOP
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A. The incoming mail server
is a POP3 server
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The incoming mail server address is: mail.scinternet.net
The outgoing mail server address is: mail.scinternet.net
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Q. How come I only connect
at low speeds? Return To TOP
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A. Depending on your modem
and phone lines in your area will determine the connection speed. If you
would like to test your line speed go to this web site and do a test: http://www.3com.com/56k
/need4_56k/linetest.html
also here is a web site for a lot of information regarding modems and
connection speeds. http://www.56k.com
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Q. Can I have two email
accounts? Return To TOP
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A. Yes you can have up to
four additional email addresses per account. |
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(Note: there is a $2.00 per month charge for each additional
email address). This does not allow you to have up to four dial-up
accounts. For additional dial-up accounts you must pay XXXX
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Q. Why do I always get
disconnected? Return To TOP
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A. Here is a rundown of the
most common solutions for unwanted disconnects. Disable call waiting
You probably know this already, but you should disable call waiting. The
"click" of an incoming call may disconnect you, though newer
modems have improved error control correction that is less sensitive to
this.
In most areas, you can disable call waiting by placing *70, in front of
the dial-up phone number, like so: *70,555-555
Try unplugging any devices from the back of the modem
Modems have two phone jacks on the back: one is for the line connected to
the wall jack. The other is for plugging in a telephone, answering
machine, fax machine, etc.
Try unplugging your telephone or any other device attached to the back of
the modem. Some devices may cause problems. For instance, some telephones
draw power from the phone line every few minutes to power the circuits
that keep track of speed dial number and etc.
Check your computer settings
Make sure that your settings in your computer are not set to disconnect
after so many minutes of idle time. To check these go into your modem
properties.
Update Your modem drivers
Try lowering your port speeds
Try lowering your port speeds to 38400 or even 19200. If the dropped
connections cease, a slow UART may be the problem. A replacement serial
port card should fix the problem.
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Q. Why am I getting an error
saying my modem isn't responding? Return To TOP
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A. You need to check and make
sure that your dialing the correct number for your location. Also make
sure that your not dialing the area code or dialing a "1" before
the local dial-up number.
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Q. Why do I get an operator
recording when I try to dial-up? Return To TOP
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A. You need to check and make
sure that your dialing the correct number for your location. Also make
sure that your not dialing the area code or dialing a "1" before
the local dial-up number.
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Q. Will you kick me off the
Internet if I idle for a certain amount of time? Return To TOP
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A. Yes, our equipment is set
to kick you off if you idle for 15 minutes, and then it will kick you off
if you are online for over 7 hours.
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Q. Can we change our
user name or password online? Return To TOP
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A. No, we don't allow this
for a few reasons, one for your security and ours, two for tracking
customers and billing reasons. If you need them changed, please don't
hesitate to give us a call at any technical support number.
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Q. Why does it tell me to
"check my user name and password" when I try to connect? Return To TOP
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A. Make sure that your
user name and password is correct. Also, make sure that your user name and
password are in lower case, unless you know that they have a capital
letter in them, The user name usually doesn't, but some of the first
customers had at least two capital letters in there passwords.
Try retyping you user name and password, but when you do make sure that the
"CAPS LOCK" hasn't been activated accidentally.
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Q. Do you have an X-rated
material filter? Return To TOP
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A. Yes,
Email or Call Tech Support to Sign up or click here for more information (Note: There will be a
$1.95 per month charge for this service).
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Q. Can I receive viruses through my South Central account?
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A. Most new viruses are spread through email attachments. Be
very cautious about opening email messages that have
attachments, even if you know the person who sent it. The best
rule is: never open anything unless you know what it is, who sent it,
and why it was sent. Invest in good virus detection software, such
as Norton or Mcafee, and update the virus definitions regularly. It
can save you a lot of time and frustration.
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Q. Why do I receive so much junk email? Does South Central sell
my email address?
Return To TOP
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A. South Central respects the privacy of our customers and does
not sell or give out email addresses. Junk Email, or spam, is
defined as unsolicited, unwanted email. Spammers continually
comb the web looking for new email addresses to add to their lists.
The best protection is to be very careful who you give your email
address out to. Be careful to read and understand the privacy
policies of companies and web sites that you visit, before giving
your email address out. Many people also enjoy forwarding jokes
and other messages to each other, this is one of the major ways
spammers collect addresses. As these forwarded messages make
their way around the internet, they collect many addresses. All a
spammer has to do is receive one, and then they have an instant
list of email addresses to add to their own spam lists.
Tips to Prevent spam email:
- Never give out your South Central Email address, unless you
are sure that it will not be sold or given to a spammer.
- Avoid sending forwarded jokes and chain letters, or always use
the bcc: line when sending them (This hides the addresses of
recipients from each other. Long lists of email addresses are
avoided when using bcc:)
- Sign up for a free email account from one of the various
providers on the Internet and give it out instead of your South
Central address. That way, spam goes to your free account,
leaving your South Central account uncluttered.
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Q: How do i check my email from locations other than my computer without setting it up in Outlook Express?
Return To TOP
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A: Login To South Central Internet Web Mail. This allows you to
check your mail if you are away from your home or office. Click here To login.
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Q: What does it mean when i get a connection error "NO DIAL TONE"?
Return To TOP
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A: Either the Modem or phone
cord is defective and needs to be replaced, or the phone cord is not plugged into the wall,
or it is not plugged into the correct jack on the modem.
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Q. Why does it say
"Page cannot be displayed"? Return To TOP
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A. Make
sure that you are dialed up. If you are dialed up then click on the file
menu and make sure your browser is not set to work off line.
For further technical support please call the listed technical support
number for your area.
For Microsoft Windows and Microsoft product support check out their
web site at: http://support.microsoft.com
For Netscape support check our their web site at: http://help.netscape.com
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